Frequently Asked Questions

The Online Store

All "field tile" from is sold in full-carton containers to ensure proper packaging and to cut down on breakage during handling. It reduces wait time when picking up directly at our vendor warehouses and decreases the chance of error when pulling the appropriate quantity. It is not possible to divide full boxes, and no returns will be accepted of overage resulting from required full box purchases.

Placing An Order

We recommend having your installer calculate quantities if possible. This is because they have been in the physical space to take measurements and have allowed their desired amount of overage in final calculations. Read this blog post for basic instructions on quantity calculation. Part of being able to offer better prices online is cutting down on the staff hours required to assist in each phase of the design and ordering process. If you need drawing or quantity calculations please visit theSeattle Tile Showroomwebsite.

Not all sheets are equal to 1 square foot. Divide desired number of square feet by square foot coverage of a sheet to get your number of pieces. Please consult your installer for final quantities.

Read this blog post for basic quantity calculation instructions.

You pick it up at the wholesaler or have it shipped direct to you. This is how Seattle Tile Direct works to save you money. You pick up at the vendor warehouse locations in south Seattle, Tukwila, Kent or Renton. Or request a direct shipping quote. Once you place your order we will follow up with location(s) and etas. Please note that if you order more than one item you may have to visit more than one location for pickup.

Not in the Seattle area? Direct shipping is available within Washington state and to Idaho, Montana and Oregon.  We also ship to the AML or Span Alaska dock for our Alaska customers (choose the Alaska dock drop off option at checkout). Contact us for a freight quote to get started. Already paid for your order and want to have it direct shipped? We can invoice you for the shipping separately.

**Covid-19 may affect our ability to ship out of state.**

Generally, we ship within the state of Washington as well as, Idaho, Montana and Oregon.  We also ship to the AML or Span Alaska dock for our Alaska customers (choose the Alaska dock drop off option at checkout). Please contact us for a shipping quote.

Order Status

Problem With an Order

Pricing and Billing

Tile, Grout and Care Questions

The Showroom